What To Look For When Researching RMM Solutions
Being a Managed service provider is a tough job. It takes endless hours of hard work, dedication and lots of patience. Add to that a complicated RMM software, and the poor IT guy is doomed! I’ve been to a lot of IT/MSP trade shows and seminars recently and have spoken to numerous MSPs. The one common pain I have heard about is how challenging it is to use RMM software due the fact that the solution was overly convoluted to use.
When doing research for RMM tools, the biggest struggle is finding the one solution that can includes the following features:
The RMM tool should easily discover devices and deploy agents automatically in your client’s environment. This is one of the signs that the RMM system you’ve selected is going to serve you and your clients efficiently.
Flexible Pricing Model:
You should be paying only for the number of nodes (systems) that are in your clientele. Anything more would result in a loss for you. (Example: if there are 70 nodes, pay only for 70 nodes and not 100). So always go for RMM vendors who offer flexible pricing models which help you with a pay-as-you-go model that ensure you don’t incur any loss.
Your RMM tool should provide efficient monitoring and maintenance automation capabilities. Because an efficient automation system frees up your technicians so that they can focus on more crucial service calls.
Remote Monitoring and Management tools should also integrate well with your PSA, Helpdesk or Incident Management tools. They should automatically create tickets in these modules whenever a monitoring alert is triggered so that your client issues can be investigated and resolved even before your clientele find them out.
Continuous monitoring will be of no use to you if your RMM does not have a ‘proper reporting mechanism’ in place to give you the ‘overall picture of your clientele’s network’ which is being surveilled.
Ability to Manage Mobile Devices:
More and more users are demanding some level of mobile connectivity while away from office — be it corporate device or BYOD. So it’s best to opt for RMM tools that give you the ability to manage mobile devices as well as desktops and servers.
System vulnerabilities can be tackled efficiently via patch management. So if patch management is offered as a part of remote management then you have a powerful combination which will dramatically reduce the network’s devices from being compromised.
Easily Understandable Dashboard:
If your RMM system can collect vital client data but fails to display the same to you in a comprehensive way, then again it will be a total waste of time. So your remote monitoring and management tool should have an easily understandable dashboard that gives you a centralized view of the health of your client’s network. It should clearly point out critical things which need your attention.
Choosing the right RMM solution is an important decision for your business, so make sure to use business criteria when evaluating your options. Don’t pick a solution because you want to monitor desktops, servers and other devices; pick a solution because you want to scale your business profitably. Focus on your business goals, look closely at the alerting engine and make sure you’re choosing a business partner, not just a vendor.