Reasons to Outsource Your Network Operations Center
Running a Network Operations Center (NOC) requires technical expertise. However, there’s a lot more to it than that. It’s one of the reasons many companies are finding that outsourcing their NOC is easier and more cost-effective. Why? Because talking to networks is different than talking to people.
Obviously, the benefit of having an on-site IT team is having people you know and trust within the four walls of your building. However, outsourcing to a managed service provider (MSP) does also carry many benefits, for the small to medium size business.
The high volume of calls can be overwhelming without a system allowing easy access to problem-solving resources. Phone numbers, web pages, email, etc. must be carefully organized for quick access. Hold time is like dog years to a customer – 30 seconds seems like 10 minutes. It is all about resolving your issue quickly.
Reduced Labor Costs
The main benefit of outsourcing your NOC function is cost. Using an outsourced MSP provider allows you to benefit from IT support and management at just a fraction of the cost of having your own internal IT team. You also gain the experience and expertise of the NOC who see countless issues across many networks, often resulting in a quicker resolution.
Focus on Business Growth
Another huge benefit of having an external MSP manage your IT requirements as they remove the burden of day-to-day IT management, allowing you and your team to focus on more important business initiatives to grow your business.
Outsourced MSP providers will often assume and manage much of the risks associated with various technologies including competition, government regulations and compliance issues. Due to their higher level of expertise in the field, they will have the knowledge to make informed decisions, ensuring risk is reduced for your business. Events like the recent Heartbleed bug which caused havoc across the world would easily be mitigated with an MSP rather than addressing it with your in-house team.
Outsourcing to a MSP provider will give you the assurance of working with someone familiar with the PCI Compliance Standards. This will ensure your business remains compliant with maintaining client data, credit card numbers and other sensitive information.
Control IT costs
Finishing off our top 5 benefits of using an outsourced MSP provider is the ability to control your IT costs. Many MSP providers will charge a flat monthly fee, allowing you to effectively budget your IT costs.
Finally, if you do choose to outsource your NOC function to a MSP provider, you must do your research! Your outsourced provider should be trained, qualified, experienced and certified. Check for certifications such as Microsoft Certified Systems Engineer and CISCO Certified staff, but also consider experience and any case studies or client profiles they can provide. Ensure you are working with an experienced provider who you can trust to provide the best NOC service to your business.
If you are looking to outsource your NOC function, please contact us for a discussion about the services we provide and how we can help your business with IT management and support.